University Emergency Services

In case of any emergency, please advise the University switchboard/Security by dialling 9. Relevant authorities will then be contacted to take further action.

Note: The switchboard operator number 9 diverts automatically to ANU Security 52249 after hours

Direct Numbers

	Office Hours (9.00am - 5.00pm)	After Hours
Fire Safety	52612	9
Security	52249	52249
University Maintenance	54000
Adviser to Staff	53616	0413 594414
Counselling Centre	52442
Sexual Harassment Line	52249
Occupational Health & Safety Line	52193	9
Hazards on the Grounds	54000	52249
Sharps (needles)	52249

For further details, visit the UniSafe homepage at:

http://www.anu.edu.au/facilities/security/unisafe

Hazardous Waste : Emergencies

Staff faced with emergencies in relation to hazardous waste whether it be Chemical, Photographic, Biological, Radioactive or other, and who are unable to contact the Safety Committee Chairman within their area are advised to contact the OH&S Unit, G Block, OAA on extension 52193 or extension 54593.

After Hours - Spills - Contact Security 52249

City Services, Direct Numbers (dial 0 for outside line)

ACTION Buses (Customer Service)	131710
Ambulance (ACT)	62079900
Ambulance (NSW - Siding Spring Observatory)	131233
Burst Water/Gas Mains (ACTEWAGL)	131193
Calvary Hospital	62016111
Canberra Cabs	132227
Country Link	132232
CSIRO Exchange (Black Mountain)	62464911
Fire Brigade (Fire Calls Only)	000
John James Memorial Hospital	62818100
Police and Water Police (General Enquiries)	62567777
Qantas Airways Ltd	131313
The Canberra Hospital	62442222
University of Canberra	62015111

Use of Voice Services

IMPORTANT NOTICE

Internal ANU switchboard operator number is 9

Telephone Enquiries

During normal working hours dial 9 for any enquiries concerning University extension numbers.

Desktop Phone Codes

Feature		Old Operation or Access Code	New Operation or Access Code
Abbreviated Dialling - List 1 (Enhanced)		*#xxx where xxx is the speed dial code	*05xxx where xxx is the speed dial code (xxx is the same)
Dial code for an outside line		1	0
Switchboard		999	9
Transfer a call		[Recall] [extn]	[Recall] [extn]
Automatic Callback Busy or no answer:	Activate	[Recall] *0	[Recall] *00
	Deactivate	#0	#00
Call Forwarding - All Calls	Activate	*1 [extn]	*01 [extn]
	Deactivate	#1	#01
Call Forwarding - Busy & No Answer (combined feature with new system)	Activate	*2 [extn] - no ans *3 [extn] - busy	*02 [extn]
	Deactivate	#1	#01
On Hold	Activate	[Recall]	[Recall]
	Deactivate	[Recall]	[Recall]
Call Park			[Recall] *07 [Recall]
Call Park return to your call			#07 your extn no.
Call Pickup		*4	*04
Directed Call Pickup		n/a	#04
Last Number Dialled		[Redial]	*09 or [Redial]
Conference		1st no. [Recall] 2nd no. [Recall], etc to three parties.	Up to a six party conference can be setup. Dial 1st no. [recall] dial 2nd no. [recall] dial 2nd no. [recall] If a third party is to be added the 2nd No. must press recall dial 3rd No. press recall. If 4th party is to be added, 3rd party must press recall dial 4th No. press recall, etc. Up to a max of 6.

 

Indial Facility

The indial prefix for all ANU Corporate extensions is 6125 xxxx. The accommodation units use the indial prefix 6194 xxxx as follows:

	Tie Line Code (internal calls)	Indial (Prefix)
Burton & Garran Halls	4 xxxx	619 xxxx
Bruce Hall	4 xxxx	619 xxxx
Fenner Hall	4 xxxx	619 xxxx
Graduate House	4 xxxx	619 xxxx
Mount Stromlo	5 xxxx	612 xxxx
University Accommodation Services (including Liversidge Court Apartments)	4 xxxx	619 xxxx
University House	552 xx, 553 xx	612 xxxx
Ursula Hall	4 xxxx	619 xxxx
Siding Spring Observatory (Coonabarabran)	2 6xxx.	02 6842 xxxx
Toad Hall	4 xxxx	619 xxxx

On-line directory service

ANU telephone directory information is available on-line via the World Wide Web. The on-line telephone directory is regularly updated and contains information for staff appointed after publication of this hard copy Directory. The on-line telephone directory also offers the capacity to search using key words. For example, if you only know the first name of a person then you can search on that name and all persons with that first name will be listed. You can also enter a telephone extension and find out the name of the person with that extension. The on-line telephone directory can be accessed through the WWW using software such as Netscape or Internet Explorer. To access the on-line telephone directory via the WWW use the following URL:

http://netcomms.anu.edu.au/phone/index.html

Or for a simple name search, the ANU internal home page search function may also be used.

Updating the Directory

Staff are requested to assist in keeping the telephone directory up-to-date by checking and advising of any changes to listings as they occur. Changes should be in writing and addressed to Voice Services, Networks & Communications. Alternatively, changes may be submitted via the online form, emailed to voiceservices@anu.edu.au or faxed to 56666.

Electronic Mail

University Email services are provided by IIS for staff, students and affiliates. The on-line electronic mail directory for the staff and affiliate services can be accessed through the WWW. To access the on-line electronic mail directory use the following URL:

For Staff http://www.anu.edu.au/dirs/email

For Students http://www.anu.edu.au/dirs/email/student-email.php

There are also a number of local electronic mail services which are not managed by IT Services. Information about electronic mail addresses for these local services is not available through the above WWW address.

Official Positional/Functional Electronic Mail

Official Positional/Functional e-mail aliases (addresses) have been established for a number of University officers. A list, by area, is included in the online directory service. It is also possible to search for an official alias by entering all or part of the title of the officer. Staff are encouraged to use the functional alias for official correspondence and in the creation of electronic mailing lists.

Voice Mail

If you require information about this service, please contact the Telephone Help Desk on extn 52440:

Voice Mail Connect Procedure

Voice Mail extension	53333
Telephone Answering Mode
Call Diversion	* 01 - 53333
to cancel	# 01
Delayed Diversion	* 02 - 53333
to cancel	#01

Abbreviated Dialling Codes

These codes can only be used if your telephone has STD access. Please note the usual STD charge rates still apply so be as brief as possible. In most cases the abbreviated code connects with the main switchboard. Users may find it more convenient to obtain the indial number of their colleagues.

Requests for additions to this list may be made by contacting Voice Services on extn 52500 or by emailing voiceservices@anu.edu.au

Dial * 05 then the 3 Digit Code below

Institutions	Dialling Code
Bond University	002
Charles Sturt University, Wagga	028
Curtin University of Technology	004
Deakin University	005
Edith Cowan University, Perth	030
Flinders Technologies	025
Flinders University of South Australia	006
Griffith University	007
James Cook University of North Queensland	009
La Trobe University	010
Macquarie University	011
Monash University	013
Monash University, Caulfield Campus	003
Murdoch University	014
Northern Territory University	022
Queensland University of Technology	023
Royal Melbourne Institute of Technology	020
University of Adelaide	001
University of Melbourne	012
University of New England	016
University of Newcastle	015
University of NSW	017
University of QueenslandÚ	019
University of Sydney	021
University of Tasmania	008
University of Technology, Sydney	024
University of the Southern Cross, Lismore	035
University of WA	018
University of Western Sydney	026
University of Western Sydney Hawkesbury	139
University of Wollongong	027

How to dial the ANU from outside the University.

The Australian National University is located in Canberra, The Australian Capital Territory, Australia. Australia has an international country code 61, the area code for Canberra is 2 (02 if you are dialling STD from inside Australia) and The Australian National University's switchboard can be reached on 6125 5111. The full international number for the ANU switchboard is: +61 2 6125 5111. The switchboard is attended from 9.00 am to 5.00 pm local time, Monday to Friday. The phone directory search on the Staff Home Page returns five digit extension numbers.

The Siding Spring Observatory is located at Coonabarabran in North Western New South Wales and internally may be reached by dialling 2 followed by the 4 digit extension number or externall (or if the tie line facility is out of service), +61 2 68 42 then the four digit extension.(example 6262 - enquiries becomes +61 2 68 42 6262).

The residents of all Halls and Colleges on the ANU campus, including Fenner Hall, can be contacted by dialling +61 2 6194 xxxx. Resident's extension numbers are private and will not be given out to anyone under any circumstances.

Student Information

Accommodation	51192
Enquiries/messages etc	52778
ANU Open Day enquiries	55594 or 53046
What's on campus	50742
Undergraduate & Coursework Postgraduate Information
Admissions	55594
Enrolment	53339
Transcripts	53339
Examinations	53236
Student Fees	58124
Prizes and Undergraduate Scholarships	55595 or 54997
Postgraduate Research and Scholarships Office	57254

 

Booking IP Conference Telephone

Networks & Communications now have an Avaya IP conference telephone for use by the University community free of charge. The telephone is NOT available for use by organisations that provide conference facilities as a business function. Ie, if you rent out conference facilities you must provide your own conference telephone (These can be ordered through Networks & Communications - Approx $1500).

The telephone must be booked by contacting Wes Dinsmore on extension 55498 or by email, Wes.Dinsmore@anu.edu.au. If Wes is away then the alternate booking contact is Kylie Paintain on extension 55034, email Kylie.Paintain@anu.edu.au.

You must provide a valid University charge code so that the cost of the conference call can be invoiced back to you. No charge code, no booking.

There are a few rules that you must agree to before you make a booking and by making a booking you accept the conditions as set out below.

1. We can deliver and install the conference telephone to the location of the conference (We require 24 hrs notice) or you can pick it up from the Leonard Huxley building, level 2 and install it yourself.
2. Once the conference telephone has been either delivered to you or you have picked it up from the NetComms Office it becomes your responsibility to ensure that it is returned in the same condition as you received it. If there is any damage to the equipment, or if there is any missing equipment, the replacement costs will be charged to you. If you refuse to compensate you will not be allowed to book the conference telephone again.

The aluminium case contains the following equipment:

1 X manual
1 X 4690 IP conference phone
1 X 240V power cord
1 X cable concentrator
1 X power transformer & lead
1 X 8 metre UTP cable
1 X 2 metre UTP cable
1 X 4 outlet power board
2 X remote microphones

3. Networks & Communications will install the conference telephone on a working data outlet. We will NOT patch the outlet to enable a network connection. If you are unsure if the data outlet is working you should talk to your LITSS contact.

You should make sure that the data outlet is live prior to the conference.

4. Make sure that you have left yourself enough time prior to the conference so that you can familiarise yourself with the operation of the conference telephone.

5. The conference telephone WILL require programming in order to make it work. If you are not comfortable doing this the Technician delivering the unit will program it for you. There are instructions on how to program the conference telephone in the manual in the aluminium case.