Reporting Network & Telephone Faults
Network Faults
All problems and questions should be directed to your local
IT support person in the first instance.
Local support staff can report faults to the DOI Helpdesk by telephone
to the DOI Helpdesk ext. 59666 (6125 9666) during business hours,
by
email doi.helpdesk@anu.edu.au or
by logging a request with the DoI
Helpdesk System (Link will open in new window/tab). A limited after
hours service is available by contacting ANU security
ext. 52249.
Here are some useful email addresses to contact should you need help
or more information on one of the network servers or services. Please
use these addresses only if you are a local support person, or if your
local support person is unavailable.
Telephone Faults
All requests for faults, moves or changes should be logged with the
DoI
Helpdesk System (Link will open in new window/tab). The nature
of the fault will dictate the repair time but most faults are rectified
quickly.
For information on Voice facilities or to report a telephone
out of order, during Business Hours please contact the Telephone
Helpdesk on Ext 52440
For URGENT After Hours Telephone Faults Please Contact ANU
Security Ph 52249
